Terms of use


Prices are shown with VAT.


Transportation costs and delivery times will vary depending on the country of delivery.


Shipping costs for deliveries within the peninsula are €4.95.

Shipping is not made to the Balearic, Canary, Ceuta or Melilla islands.

The order will be delivered before 48-72h of the next working day to the day of the order.


To carry out your transactions we offer you two forms of payment:

- Credit card


Farmacia Elena Navarro Loidi works with Banco Sabadell and its security standards, to offer you secure transactions.

Cards accepted: Visa, MasterCard, American Express (only EURO), Maestro among others.

Due to security protocols, Farmacia Elena Navarro does not record card data. The transaction is made directly with the financial institution.

Once the card is verified, the system will connect with the issuing bank for the buyer to authorize the operation. Once the bank confirms the authentication, the card will be charged. If authentication is not verified, the order will be cancelled.


Any change or return must be previously authorized by Farmacia Elena Navarro Loidi, and must be requested in writing (e-mail: farmacalodi@gmail.com), along with the reasons for the request, within 72 hours of receipt of the product. Once this message is received, we will proceed to process the return. The method will be the following:

- We will contact the client to communicate the return process and the delivery address that must be indicated on the package.

- You must deliver the product to us within 7 days from the date you received it, or prior agreement between the client and Farmacia Elena Navarro Loidi. Outside of this period we cannot accept returns. The amount of the postage will be borne by the customer, both for the first delivery and for the subsequent return.

- Farmacia Elena Navarro Loidi will proceed to refund the money once the product has been received and verified that it is in perfect condition.

- In the event that the cause of the change or return was due to causes beyond the customer's control (unsolicited product delivery, deterioration during transport), the customer will receive the requested product, or the amount, at no additional cost.

Excluded from the return guarantee:

- If once delivered it suffers deterioration caused by: external events, accidents, or improper use of the product.

- If the change is due to an error on the part of the client, he will bear the shipping costs.

Return and exchange costs:

Spain: €8.00


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